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Privacy Policy

Last updated February 5, 2024

At KiLAND Design Center, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the website includes:

Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the website or when you choose to participate in various activities related to the website.

Derivative Data

Information our servers automatically collect when you access the website, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the website.

How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the website to:

  • Create and manage your account
  • Process your transactions and send you related information
  • Email you regarding your account or order
  • Fulfill and manage purchases, orders, payments, and other transactions
  • Generate a personal profile about you to make future visits more personalized
  • Increase the efficiency and operation of the website
  • Monitor and analyze usage and trends to improve your experience
  • Notify you of updates to the website
  • Offer new products, services, and/or recommendations to you
  • Perform other business activities as needed

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Contact us

KiLAND Design

Email
contact@kilanddesign.com
Phone
(408) 213-0996

The Brands We Carry

Names you already trust.

Cabinetry, flooring and hardware from manufacturers we have specified for years — on display in the San Jose showroom, with decorative plumbing next door at Mávio.

DeWils Fine Cabinetry logoKCD logoPlain & Fancy Custom Cabinetry logoAlice Cabinetry logoFabuwood logoBernier Cabinetry logoJ&K Cabinetry logo
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We asked them to quote on a hardwood floor installation. Although I am reasonably experienced with home projects, this was outside of my comfort zone. To make sure, we asked them to come to the house, measure the area correctly and make sure there is a plan for the project. The estimate was about 10k and we accepted. Well, they forgot to charge for the glue - add $850. Oh, the preexisting tiles are sitting in 2" of mortar. That happens sometimes, they said. They could have looked at the subfloor easily to see that, but they did not ... add $4k for additional demo work and new raised subfloor. And the flooring of the house is not even so we have to put transitions in; I was able to persuade them to raise the new subfloor and level things off after a bunch of discussions on how this was too much work, but it required a lengthy discussion. Well, next was that they miscalculated the area ... need to add more hardwood floor material and installation charge ... add $1.7k. And when it came to installing the last transitions to the adjacent rooms, I was told that the material they ordered would not work and they did not have time to get other items and finish it (they said I should finish it myself). Along they way they nicked into my walls many times and left a bunch of black marks. Yes, they offered to repaint, but I kind of lost confidence and considered what may go wrong when their floor installer who does not have time to do his main job would start painting my walls. The small discount they offered me did not make things right. Other than that, it was a wonderful experience ...

— Stefan G. · Homeowner

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